The Protection of Personal Information Act, No. 4 of 2013 describes personal information as information relating to the identifiable, living, natural person and where applicable, an identifiable, existing juristic person, including names, identity numbers, contact details and nationality. The Protection of Personal Information Act, No. 4 of 2013 requires us to inform you of how we utilize and store your personal information.
The Electronic Communications and Transaction Act, No. 25 of 2002 also contains certain principles regarding the electronic collection of personal information and we strive to meet these requirements in ensuring that your right to privacy is protected.
We undertake that we shall comply with The Protection of Personal Information Act, No. 4 of 2013 as well as The Electronic Communications and Transaction Act, No. 25 of 2002 by disclosing to you, the approach we will follow in order to ensure your private and confidential information is safeguarded, as well as how we shall utilise the personal information which we obtain on our website.
We require your consent
It is important to note that by using this website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use this website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
Why we collect your personal information
- To personalize your experience and to respond to your individual needs.
- To improve our website based on the information and feedback we receive from you.
- To improve customer service requests and support needs.
- To process transactions and to deliver the purchased product as requested.
- Email marketing (if applicable): With your permission, we may send you emails about our new products and other updates.
How we will protect your personal information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Even though we take all reasonable steps to ensure that all communication is secure and your personal information protected, we do not make any warranties and/or representations that our website content is absolutely safe and secure. We however undertake to comply with the requirements of The Protection of Personal Information Act, No. 4 of 2013 at all times.
How we use the information we collect
We shall only use, process and disclose your personal information to enable us to provide you with products and services and to comply with your particular requests. Furthermore, to improve our services and providing you with information about us via e-mail, telephone or any other means.
Please note that the Electronic Communications and Transaction Act, No. 25 of 2002 entitles us to use personal information we obtain to compile profiles for statistical purposes and subsequently, trade in these profiles. This may include plotting your location to geographically interact with us, to enable us to draw heat map, which represent the density of data within different areas of a map. However, no information utilized in such profiles or statistics, will be linked to a specific user.
We utilize the services of third parties for purposes of management and administration of this Website and therefore, your personal information must be shared with these third parties. You hereby agree that we may do so.
According to the Protection of Personal Information Act, No. 4 of 2013, we may only use your personal information as explained herein above, and to which you hereby consent.
We shall only store your personal information as long as is necessary for the purpose for which it was required and according to the regulations governing the duration information should be kept.
What else, besides your personal information, do we collect
Other than the personal information you submit on our Website, we may also collect information about your computer, which may include your IP address, operating systems and browser type for system administration, where available.
We may also share your personal information for purposes of our service provision
You hereby consent that we may share the personal information, you share with us, with third parties who are involved in the process of delivering our service to you.
Please be assured that we have the necessary confidentiality agreements in place with these third parties, which inhibits them from using your personal information and to which these third parties are contractually bound.
What does the Electronic Communications and Transaction Act, No. 25 of 2002 say
We are obliged to comply with the principles as contained in the Electronic Communications and Transaction Act, No. 25 of 2002 as well as the Protection of Personal Information Act, No. 4 of 2013, which legislation regulates your right to have your personal information kept private.
In summary, the legislation requires that we may only collect, collate, process and store (‘use’) your personal information if we have your written permission to do so and as set out herein, unless we are legally required to do so. We may only use your personal information for which it is required and as set out herein, unless we have your written permission to do so.
If you request so, we shall disclose to you, in writing, the purpose for which we have used your personal information. We also undertake to keep record of the personal information and for which it was used.
Circumstances wherein we may disclose your personal information without your consent
According to the Electronic Communications and Transaction Act, No. 25 of 2002 as well as the Protection of Personal Information Act, No. 4 of 2013, we may disclose your personal information without your consent if we are required to do so by law or a Court Order, alternatively, if it is in the public interest.
We may use third party links
Our website may contain links to third party websites which redirect you to such third party`s websites.
Likewise, third party websites may contain links to our website, and which will redirect you to our website. It is important to note that these third-party websites, are subject to their own terms and conditions and privacy policies.
We are not responsible or liable on behalf of these third parties, nor their representations, warranties or content. We do not exercise control over these websites. Please refer to the privacy policies of these third parties for purposes of establishing how they protect your privacy.
Customer details will be stored by NEXTORCH SA separately from card details which are entered by the client on PayFast’s secure site.
For more detail on PayFast refer to www.payfast.co.za.
Third party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.
Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at email@example.com [Re: Privacy Compliance Officer].
6 Rosemary Street, Boardwalk Manor, Olympus, Pretoria, 0081, South Africa
We want you to be satisfied with your purchase but if it any fails to meet your requirement, for any reason, you may return it or exchange it within 30 days of receipt of your order. Product must have been bought within the last 30 days, be in its original packaging with all accessories and booklets included, and show no signs of damage.
To return a product for repair or replacement or return, please email firstname.lastname@example.org and include your full name, shipping address, and phone number as well as details regarding your query.
Shipping charge will be paid by customers for returns and exchanges. If the product was found to be faulty, you will be refunded shipping charges you have actually incurred.
Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1. Due to COVID-19 and worldwide pressures on shipments, timeliness of delivery is not guaranteed. But we will make a shipment ASAP. For the most part, your goods ordered should already be in SA and in this case you should receive the item within 3-5 days. For large orders or where we are temporarily out of stock, the lead time could be 2-4 weeks. Feel free to contact us to check stock levels prior to placing an online order.
2. We use a separate shipping company for our goods. This means that upon shipping, the risk of loss passes to this shipping company. If you receive an order confirmation, but you do not receive your goods in a timely fashion, please contact the shipping company for further details. If the shipping company is unable to help, please contact us and we shall try to help.
3. We cannot be held liable for delayed orders should the shipping company not arrive to collect our shipments on your order day. If this unlikely event occurs, then the order will leave us the following working day.
4. We cannot be held liable for any inconvenience that is caused by delays which are from the shipping company. This could include (but is not limited to) the courier re-directing a parcel to an incorrect address, or being unable to find a customer address.
5. Unless otherwise stated, shipping dates are not guaranteed and should not be relied upon.